Privacy Policy

Last Updated: November 3, 2025

This Privacy Policy describes how TwentyThree North ("we," "us," or "our") collects, uses, and shares information from visitors and users of our website, twentythreenorth.com (the "Site").

1. Information We Collect

We collect personal information you provide directly, such as your name, email address, shipping/billing address, and mobile phone number. We also collect non-personal information automatically, like IP addresses, browser type, and site usage data. Cookies are used to personalize your experience and analyze site traffic.

2. How We Use Your Information

We use collected data to:

  • Process and fulfill your orders

  • Communicate with you, including account notifications and order alerts

  • Send marketing and promotional messages, including SMS, only with your explicit consent

  • Improve our website and services

  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. Sharing occurs only with:

  • Trusted service providers (e.g., payment processors, shipping carriers) for legitimate business functions

  • Legal authorities when required by law

  • Potential buyers in case of business transfers

4. SMS and Mobile Phone Number Policy

  • Mobile Opt-In & SMS Consent: Mobile opt-in, SMS consent, and phone numbers collected solely for SMS communications are not shared with any third party or affiliates for marketing purposes.

  • We use your mobile number only to send messages you have consented to receive, such as order alerts, appointment reminders, account notifications, and promotional alerts.

  • SMS messages include clear opt-out instructions. You may opt out anytime by replying "STOP" or contacting us directly.

5. Your Choices and Rights

You have the right to:

  • Opt out of marketing emails and SMS messages anytime

  • Access and update your personal information by logging into your account or contacting support

  • Request deletion of your personal data, subject to legal exceptions

6. Security

We implement reasonable measures to protect your data from unauthorized access, but no online transmission is completely secure.

7. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated date.

8. Contact Us

For questions regarding this Privacy Policy, please contact us at: charlie@twentythreenorth.com